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Returns & Exchanges

11 articles

Items must be unworn, unaltered, with original tags attached.

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How do I make a return?

Please go to www.connectedapparel.com/returns

How do I make an exchange?

Please go to www.connectedapparel.com/returns

What is your Return & Exchange Policy?

Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.

Full Return & Exchange Policy

Your return will be processed within 5-7 business days of receipt to our warehouse. Upon processing your return, we will automatically send an email with information regarding your refund amount.

Can I return or exchange an item marked as FINAL SALE?

If an item is marked FINAL SALE, it cannot be returned or exchanged. Pro tip: offer the item to a friend or loved one! You'll get extra bonus points for giving them a gift "just because."

Is the shipping free for returns and exchanges?

For US customers, exchange shipping and, in some cases, return shipping is free. However, an $8 restocking fee will be deducted from any returned orders that are requesting a straight refund back to the original payment method. For international cust

I lost my shipping label. What do I do?

No problem! Simply click here and follow the prompts.

How long will it take to process my return shipment?

Your return will be processed within 5-7 business days of receipt to our warehouse. Upon processing your return, we will automatically send an email with information regarding your refund amount. If you have questions about the status of your return,

How long will it take to process my exchange request?

If you select to have an instant exchange, the new item(s) will be shipped out within 2 business days. Then, once we receive the returned items, we will process the exchange and release the $1 hold on your credit card. Please note that if you do not

What if my item(s) arrived damaged, defective or incorrect?

If you received a damaged or incorrect item, please contact us here with your order number and description of the damaged/incorrect item. Photos are always great too! We'll make sure you're taken care of.

Do you have a special return and exchange policy during the Holiday Season?

Yes, we do! All full-priced items and regular sale items (excluding masks and items marked “FINAL SALE”) purchased between November 15th & December 20, 2021 may be returned within 35 days of your order being delivered.. As always, all returned and ex