Returns & Exchanges

9 articles

Items must be unworn, unaltered, with original tags attached.

Articles

How do I make a return?

Please go to www.connectedapparel.com/returns

How do I make an exchange?

Please go to www.connectedapparel.com/returns

What is your Return & Exchange Policy?

Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.

Can I return or exchange an item marked as FINAL SALE?

If an item is marked FINAL SALE, it cannot be returned or exchanged. Pro tip: offer the item to a friend or loved one! You'll get extra bonus points for giving them a gift "just because."

Is the shipping free for returns and exchanges?

For US customers, exchange shipping is free. However, an $8 return shipping and restocking fee will be deducted from any returned orders that are requesting a refund back to the original payment method. As a small family-owned business, we unfortunat

I lost my shipping label. What do I do?

No problem! Simply click here and follow the prompts.

How long will it take to process my return shipment?

Your return will be processed within 5-7 business days of receipt to our warehouse. Upon processing your return, we will automatically send an email with information regarding your refund amount. If you have questions about the status of your return,

How long will it take to process my exchange request?

Once you drop your package off with the shipping carrier and it begins tracking, our system will automatically send out your exchange item. There's no need for us to get your original items back!. If you have questions about the status of your return

What if my item(s) arrived damaged, defective or incorrect?

All of our items go through a rigorous inspection process when they arrive from our factories and prior to shipping out. But if in the rare occurrence you receive a damaged or defective item, please reach out to us at [email protected] with