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Connected Apparel 

Frequently asked questions and answers. Solve an issue instantly with our help desk. 

Help Center | FAQ'S | Connected Apparel

I forgot my password.

I requested a password reset link but don't have an email in my inbox.

How do I change my account information?

Can I delete my account?

What sizes do you carry?

Does Connected Apparel run true to size?

How do I know what size I should order?

You're out of the size I want. Will you ever get it back in stock?

Sizing

Can I change my order after it has been placed?

I put in the wrong shipping information! What do I do?

I need to cancel my order.

I received a different item than what I purchased.

I received an item that was damaged or defective.

Do you offer gift receipts?

Orders

Where do you ship to?

Do you ship internationally?

How much does U.S. shipping cost?

How much does international shipping cost?

How long will it be before my order ships out?

How long does it take for international orders to arrive?

When will I receive my order?

Where can I find tracking information?

Can I ship to an address other than my own?

Do you deliver to PO Boxes?

I paid for expedited shipping, but my order arrived late. What now?

Do you offer expedited shipping on international orders?

Do you offer shipping protection?

Do you offer shipping protection on international orders?

What is shipping protection?

How do I file a claim?

I purchased shipping protection and my package was lost/damaged/stolen. How do I report an issue?

My package was lost/stolen and I didn’t purchase shipping protection at check out. What should I do?

My garment was damaged but I didn’t purchase shipping protection at check out. What should I do?

What if my reported issue was denied?

What are the shipping protection policies?

Shipping Protection

How do I make a return?

How do I make an exchange?

What is your Return & Exchange Policy?

Can I return or exchange an item marked as FINAL SALE?

Is the shipping free for returns and exchanges?

I lost my shipping label. What do I do?

How long will it take to process my return shipment?

How long will it take to process my exchange request?

What if my item(s) arrived damaged, defective or incorrect?

What forms of payment do you accept?

Is my credit card charged at the time I place my order?

Do you charge sales tax?

Should I save my payment details?

How do I use the PayPal payment option?

Do you offer gift cards?

Payment

How do I join the mailing list to hear about new products and promotions?

I didn’t receive my 25% Cash or Credit Back offer. Can you help me?

Can I use more than one promo code on my order?

I received my 25% Cash or Credit Back Offer! What can I use it on?

Can I use a promo code if I'm paying with a gift card?

I see you're running a sale now. Can pricing be adjusted on an order I recently placed?

Do you have a discount code I can use?

Sales & Promotions

What does Buy Now, Pay Later (BNPL) mean?

Can anyone shop with Afterpay, Shop Pay or Zip Pay?

What products are not eligible for purchase using Afterpay, Shop Pay or Zip Pay?

What Is Afterpay?

How do I use Afterpay?

Is there a limit to how much I can spend on a single transaction with Afterpay?

How does Afterpay’s payment schedule work?

When will my items be delivered if I use Afterpay?

How do I return or exchange an item purchased using Afterpay?

Where can I find out more about Afterpay?

Where can I find common questions about payments?

What is Shop Pay Installments?

Is there a limit to how much I can spend on a single transaction with Shop Pay?

How do I use Shop Pay?

When will my payments be deducted from Shop Pay Installments?

When will my items be delivered if I use Shop Pay Installments?

How do I return or exchange an item purchased using Shop Pay Installments?

Where can I find out more about Shop Pay and the Installments offering?

What is Zip Pay?

Is there a limit to how much I can spend on a single transaction with Zip?

How do I use Zip Pay?

How do I return or exchange an item purchased using Zip Pay?

Where can I find out more about Zip Pay?

Buy now, pay later

Do I shop for preloved Connected Apparel items on Connected Apparel’s website?

I’ve chosen to clean out my closet. What can I expect once I’ve sent my items to thredUP?

What will my payout be?

When will I receive my Connected Apparel credit?

What happens if my items are not accepted by thredUP?

Additional questions?

ReConnected x thredUP

What is the connection rewards?

How do I sign up for the connection rewards?

I already have a connected apparel account. Do I need to create a new one to join the connection rewards?

I have two separate accounts. How do I merge them?

How do I earn points?

How do I enter my birth date so I can get birthday points?

Where do I see my points, rewards and benefits?

How many points do I get per purchase?

How do I make sure my purchases count for the Connection Rewards points?

I forgot to sign in. Can I register points after a purchase?

How long does it take for my points to show up?

How long are my points valid for?

How do I turn my points into rewards?

How do I use my rewards?

Whoops, I didn't mean to redeem my points! Can I get them back?

Can I get two rewards for one transaction?

Can I combine a discount promo code and a reward for one transaction?

Will I get my reward back if I return my order?

How do I sign into my account?

I forgot my password. What do I do now?

I DON'T LIVE IN THE UNITED STATES. CAN I STILL SIGN UP?

CAN I DELETE MY ACCOUNT?

The Connection Rewards

Account login. Password. And other account information.

Currently we carry sizes in Petite, Regular and Plus, ranging from 4P to 24W.

Orders may be cancelled up to an hour after they are placed.

We currently ship to all fifty (50) states in the United States, Canada and the UK.

Connected Apparel offers this premium service for US orders in the event your purchase is damaged, stolen, or lost during transit.

Items must be unworn, unaltered, with original tags attached.

We accept payments from Visa, MasterCard, Discover & Amex.

Your Welcome Code is good for a 15% discount on all full-priced items only.

Pay in 4 installments over a set amount of time through Afterpay, Shop Pay, etc.

Give your clothing a second life by selling them through thredUP

Rewards members receive 2 points for every $1 spent on purchases on ConnectedApparel.com You can also earn points just for signing up!

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