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Connected Apparel 

Frequently asked questions and answers. Solve an issue instantly with our help desk. 

Help Center | FAQ'S | Connected Apparel

I forgot my password.

I requested a password reset link but don't have an email in my inbox.

How do I change my account information?

Can I delete my account?

Account

What sizes do you carry?

Does Connected Apparel run true to size?

How do I know what size I should order?

You're out of the size I want. Will you ever get it back in stock?

Sizing

Can I change my order after it has been placed?

I put in the wrong shipping information! What do I do?

I need to cancel my order.

I received a different item than what I purchased.

I received an item that was damaged or defective.

Do you offer gift receipts?

How do I remove the security tag on my new dress, jumpsuit, or shrug?

Orders

Where do you ship to?

Do you ship internationally?

How much does U.S. shipping cost?

How much does international shipping cost?

How long will it be before my order ships out?

How long does it take for international orders to arrive?

When will I receive my order?

Where can I find tracking information?

Can I ship to an address other than my own?

Do you deliver to PO Boxes?

I paid for expedited shipping, but my order arrived late. What now?

Do you offer expedited shipping on international orders?

Shipping

Do you offer shipping insurance?

What is Route?

I purchased Route protection and my package was lost/damaged/stolen. How do I report an issue?

My package was lost/stolen and I didn’t purchase Route shipping protection at check out. What should I do?

My garment was damaged but I didn’t purchase Route protection at check out. What should I do?

How do I find the status of my Route issue submission?

What if my reported issue was denied by Route?

What are the Route package protection policies?

Shipping Insurance

How do I make a return?

How do I make an exchange?

What is your Return & Exchange Policy?

Full Return & Exchange Policy

Can I return or exchange an item marked as FINAL SALE?

Is the shipping free for returns and exchanges?

I lost my shipping label. What do I do?

How long will it take to process my return shipment?

How long will it take to process my exchange request?

What if my item(s) arrived damaged, defective or incorrect?

Do you have a special return and exchange policy during the Holiday Season?

Returns & Exchanges

What forms of payment do you accept?

Is my credit card charged at the time I place my order?

Do you charge sales tax?

Should I save my payment details?

How do I use the PayPal payment option?

Do you offer gift cards?

Payment

How do I join the mailing list to hear about new products and promotions?

I didn’t receive my 15% Off Welcome Code. Can you help me?

Can I use more than one promo code on my order?

I received my 15% Off Welcome Code! What can I use it on?

Can I use a promo code if I'm paying with a gift card?

I see you're running a sale now. Can pricing be adjusted on an order I recently placed?

Do you have a discount code I can use?

Sales & Promotions

What does Buy Now, Pay Later (BNPL) mean?

Can anyone shop with Afterpay, Shop Pay or Zip Pay?

What products are not eligible for purchase using Afterpay, Shop Pay or Zip Pay?

What Is Afterpay?

How do I use Afterpay?

Is there a limit to how much I can spend on a single transaction with Afterpay?

How does Afterpay’s payment schedule work?

When will my items be delivered if I use Afterpay?

How do I return or exchange an item purchased using Afterpay?

Where can I find out more about Afterpay?

Where can I find common questions about payments?

What is Shop Pay Installments?

Is there a limit to how much I can spend on a single transaction with Shop Pay?

How do I use Shop Pay?

When will my payments be deducted from Shop Pay Installments?

When will my items be delivered if I use Shop Pay Installments?

How do I return or exchange an item purchased using Shop Pay Installments?

Where can I find out more about Shop Pay and the Installments offering?

What is Zip Pay?

Is there a limit to how much I can spend on a single transaction with Zip?

How do I use Zip Pay?

How do I return or exchange an item purchased using Zip Pay?

Where can I find out more about Zip Pay?

Buy now, pay later

What are your holiday hours?

If I place an order on one of the days that your office is closed, when will it ship?

What is the deadline to place an order so I receive it by Christmas?

Holiday FAQ

How can I contact you?

Contact

Account login. Password. And other account information.

Currently we carry sizes in Petite, Regular and Plus, ranging from 4P to 24W.

Orders may be cancelled up to an hour after they are placed.

We currently ship to all fifty (50) states in the United States, Canada and the UK.

Shipping insurance is provided through our partners at Route.

Items must be unworn, unaltered, with original tags attached.

We accept payments from Visa, MasterCard, Discover & Amex.

Your Welcome Code is good for a 15% discount on all full-priced items only.

Pay in 4 installments over a set amount of time through Afterpay, Shop Pay, etc.

Holiday season - frequently asked questions.

Simply send us a message through our online 'Contact Us' form.

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