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How do I make a return?Updated a year ago

Start a return by clicking here.

1. Enter your order information.

2. Select the item(s) you would like to return and the reason(s) you are returning them.

3. Choose whether you would like Store Credit for the item(s) you are returning to apply to a future order or if you would like to return the item(s) for a refund.*

4.a. If US based, print the return shipping label provided, attach it to your package and drop it off at the designated authorized shipper. 

4.b. If International, please take your package to your local carrier of choice and ship the item(s) back via your preferred method. Here is our address:

Connected Apparel

ATTN: Web Returns

6015 Bandini Blvd. 

Commerce, CA 90040


Once we receive and inspect your returned item(s), your refund will be processed within 5-7 days of receipt to our warehouse. Please kindly allow 5-8 business days for the refund to show up on your account, depending on your payment provider. 

If you choose a store credit refund, a gift card will be sent to you via email once the return has been processed.

* Please note that an $8 return shipping and restocking fee will be automatically deducted from any US return that requests a refund back to the original payment method. This is to help with return shipping and restocking fees.

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