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How do I make an exchange?Updated 5 months ago

Start an exchange or return by clicking here.

1. Select the item(s) you would like to exchange and the reason(s) you are exchanging them.

2. If you simply want a different size, choose the size you’d like to exchange your item(s) for. If you want to exchange for a different item, click “continue with return” and when prompted, select “shop now” to select the new item(s) you want.

3. Before completing your exchange request, make sure to choose whether you’d like to proceed with an Instant Exchange or a Regular Exchange. Please refer to the following questions to learn more about Instant Exchanges and Regular Exchanges. 

4.a. If US based, print the prepaid shipping label provided, attach it to your package and drop it off at the designated authorized shipper.

4.b. If International, please take your package to your local carrier of choice and ship the item(s) back via your preferred method. Here is our address:

Connected Apparel

ATTN: Web Returns

6015 Bandini Blvd. 

Commerce, CA 90040

5. If you choose an Instant Exchange, we will send the new item(s) out to you immediately. If you choose a regular exchange, once your package is received, we’ll send you your new item(s) if they are still in stock.

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