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Connected Apparel 

<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 1.6em; color: rgb(69, 69, 69); font-family: Futura, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer different return and exchange policies for domestic and international orders. Please ensure you&#x2019;re reading the correct section when referencing these policies.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 1.6em; color: rgb(69, 69, 69); font-family: Futura, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- We gladly accept returns or exchanges on full-priced and sale items (excluding masks and items marked &quot;FINAL SALE&quot;) within 21 days of your order being delivered.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 1.6em; color: rgb(69, 69, 69); font-family: Futura, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 1.6em; color: rgb(69, 69, 69); font-family: Futura, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- All garments are subject to inspection.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 1.6em; color: rgb(69, 69, 69); font-family: Futura, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">- All face masks and items marked &#x201C;FINAL SALE&#x201D; cannot be returned or exchanged.<p style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 0px; color: rgb(69, 69, 69); font-family: Futura, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">** For international orders, please note that we are not able to provide you with a return shipping label. You will be responsible for all return shipping costs. Our return address will be given at the time you submit your return via our portal. See below for additional instructions.

Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.

What is your Return & Exchange Policy?

Returns & Exchanges

I forgot my password.

I requested a password reset link but don't have an email in my inbox.

How do I change my account information?

Can I delete my account?

Account

What sizes do you carry?

Does Connected Apparel run true to size?

How do I know what size I should order?

You're out of the size I want. Will you ever get it back in stock?

Sizing

Can I change my order after it has been placed?

I put in the wrong shipping information! What do I do?

I need to cancel my order.

I received a different item than what I purchased.

I received an item that was damaged or defective.

Do you offer gift receipts?

How do I remove the security tag on my new dress, jumpsuit, or shrug?

Orders

Where do you ship to?

Do you ship internationally?

How much does U.S. shipping cost?

How much does international shipping cost?

How long will it be before my order ships out?

How long does it take for international orders to arrive?

When will I receive my order?

Where can I find tracking information?

Can I ship to an address other than my own?

Do you deliver to PO Boxes?

I paid for expedited shipping, but my order arrived late. What now?

Do you offer expedited shipping on international orders?

Shipping

Do you offer shipping insurance?

What is Route?

I purchased Route protection and my package was lost/damaged/stolen. How do I report an issue?

My package was lost/stolen and I didn’t purchase Route shipping protection at check out. What should I do?

My garment was damaged but I didn’t purchase Route protection at check out. What should I do?

How do I find the status of my Route issue submission?

What if my reported issue was denied by Route?

What are the Route package protection policies?

Shipping Insurance

How do I make a return?

How do I make an exchange?

Full Return & Exchange Policy

Can I return or exchange an item marked as FINAL SALE?

Is the shipping free for returns and exchanges?

I lost my shipping label. What do I do?

How long will it take to process my return shipment?

How long will it take to process my exchange request?

What if my item(s) arrived damaged, defective or incorrect?

Do you have a special return and exchange policy during the Holiday Season?

What forms of payment do you accept?

Is my credit card charged at the time I place my order?

Do you charge sales tax?

Should I save my payment details?

How do I use the PayPal payment option?

Do you offer gift cards?

Payment

How do I join the mailing list to hear about new products and promotions?

I didn’t receive my 15% Off Welcome Code. Can you help me?

Can I use more than one promo code on my order?

I received my 15% Off Welcome Code! What can I use it on?

Can I use a promo code if I'm paying with a gift card?

I see you're running a sale now. Can pricing be adjusted on an order I recently placed?

Do you have a discount code I can use?

Sales & Promotions

What does Buy Now, Pay Later (BNPL) mean?

Can anyone shop with Afterpay, Shop Pay or Zip Pay?

What products are not eligible for purchase using Afterpay, Shop Pay or Zip Pay?

What Is Afterpay?

How do I use Afterpay?

Is there a limit to how much I can spend on a single transaction with Afterpay?

How does Afterpay’s payment schedule work?

When will my items be delivered if I use Afterpay?

How do I return or exchange an item purchased using Afterpay?

Where can I find out more about Afterpay?

Where can I find common questions about payments?

What is Shop Pay Installments?

Is there a limit to how much I can spend on a single transaction with Shop Pay?

How do I use Shop Pay?

When will my payments be deducted from Shop Pay Installments?

When will my items be delivered if I use Shop Pay Installments?

How do I return or exchange an item purchased using Shop Pay Installments?

Where can I find out more about Shop Pay and the Installments offering?

What is Zip Pay?

Is there a limit to how much I can spend on a single transaction with Zip?

How do I use Zip Pay?

How do I return or exchange an item purchased using Zip Pay?

Where can I find out more about Zip Pay?

Buy now, pay later

Do I shop for preloved Connected Apparel items on Connected Apparel’s website?

I’ve chosen to clean out my closet. What can I expect once I’ve sent my items to thredUP?

What will my payout be?

When will I receive my Connected Apparel credit?

What happens if my items are not accepted by thredUP?

Additional questions?

thredUP

What is the connection rewards?

How do I sign up for the connection rewards?

I already have a connected apparel account. Do I need to create a new one to join the connection rewards?

What is your Return & Exchange Policy?Updated 5 months ago