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Connected Apparel 

<p id="isPasted" style="-webkit-font-smoothing: antialiased; box-sizing: border-box !important; margin-top: 0px; font-size: 14px; font-weight: 400; margin-bottom: 1.6em; color: rgb(69, 69, 69); font-family: Futura, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We offer different return and exchange policies for domestic and international orders. Please ensure you&#x2019;re reading the correct section when referencing these policies.<ul id="isPasted" style="box-sizing: border-box; margin: 0px 0px 1.25rem 1.25rem; padding: 0px; list-style-position: outside; line-height: 1.6; list-style-type: disc; color: rgb(21, 21, 21); font-family: Futura, sans-serif; font-size: 20.4px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 14px; color: rgb(0, 0, 0);">We gladly accept returns or exchanges on full-priced and sale items (excluding masks and items marked &quot;FINAL SALE&quot;).</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 14px; color: rgb(0, 0, 0);">Returns must be made with 30 days from delivery date.</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 14px; color: rgb(0, 0, 0);">Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.&#xA0;</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 14px; color: rgb(0, 0, 0);">A maximum of two exchanges is permitted per order.</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 14px; color: rgb(0, 0, 0);">All garments are subject to inspection.&#xA0;</li><li style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 14px; color: rgb(0, 0, 0);">Items marked as FINAL SALE cannot be returned or exchanged.</li></ul><p style="box-sizing: border-box; margin: 0px; padding: 0px; font-size: 20.4px; line-height: calc(var(--font-body-line-height-scale) * 1.6); text-rendering: optimizelegibility; word-spacing: 0.001em; font-feature-settings: &quot;kern&quot;; font-kerning: normal; color: rgb(21, 21, 21); font-family: Futura, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">IMPORTANT NOTE FOR INTERNATIONAL ORDERS:&#xA0;We are not able to provide you with a return shipping label for your international order. You will be responsible for all return shipping costs. Our return address will be given at the time you submit your return via our portal.

Items must be unworn, unaltered, with original tags attached and in new condition to be eligible for a refund or exchange.

What is your Return & Exchange Policy?

I forgot my password.

I requested a password reset link but don't have an email in my inbox.

How do I change my account information?

Can I delete my account?

What sizes do you carry?

Does Connected Apparel run true to size?

How do I know what size I should order?

You're out of the size I want. Will you ever get it back in stock?

Sizing

Can I change my order after it has been placed?

I put in the wrong shipping information! What do I do?

I need to cancel my order.

I received a different item than what I purchased.

I received an item that was damaged or defective.

Do you offer gift receipts?

Orders

Where do you ship to?

Do you ship internationally?

How much does U.S. shipping cost?

How much does international shipping cost?

How long will it be before my order ships out?

How long does it take for international orders to arrive?

When will I receive my order?

Where can I find tracking information?

Can I ship to an address other than my own?

Do you deliver to PO Boxes?

I paid for expedited shipping, but my order arrived late. What now?

Do you offer expedited shipping on international orders?

How do I make a return?

How do I make an exchange?

Can I return or exchange an item marked as FINAL SALE?

Is the shipping free for returns and exchanges?

I lost my shipping label. What do I do?

How long will it take to process my return shipment?

How long will it take to process my exchange request?

What if my item(s) arrived damaged, defective or incorrect?

What forms of payment do you accept?

Is my credit card charged at the time I place my order?

Do you charge sales tax?

Should I save my payment details?

How do I use the PayPal payment option?

Do you offer gift cards?

Payment

How do I join the mailing list to hear about new products and promotions?

I didn’t receive my 25% Cash or Credit Back offer. Can you help me?

Can I use more than one promo code on my order?

I received my 25% Cash or Credit Back Offer! What can I use it on?

Can I use a promo code if I'm paying with a gift card?

I see you're running a sale now. Can pricing be adjusted on an order I recently placed?

Do you have a discount code I can use?

Sales & Promotions

What does Buy Now, Pay Later (BNPL) mean?

Can anyone shop with Afterpay, Shop Pay or Zip Pay?

What products are not eligible for purchase using Afterpay, Shop Pay or Zip Pay?

What is your Return & Exchange Policy?Updated 8 months ago