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How do I return or exchange an item purchased using Shop Pay Installments?Updated 2 years ago

If you're not completely happy with a purchase, you can return it in accordance with Connected Apparel’s return policy. You can return your item(s) through our returns portal at Shop Pay will be notified of your return and will process the appropriate refunds. 

Please do not return your purchase to Shop Pay. After Connected Apparel processes the refund, the refunded amount will return to your original payment method within 3--10 business days, and your balance due will be updated. For further questions or concerns, please contact Shop Pay for assistance and review their refund policy here.

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