Listed below is a brief summary of Route Shipping Protection coverage, but you can review the full policies here.

Lost or stuck in transit

Domestic: The issue must be filed between 7 and 30 days from the last shipping update. 

International: The issue must be filed between 20 and 30 days from the last shipping update. 

Stolen and marked as delivered

The issue must be filed between 5 and 15 days from when the order was marked delivered. Stolen orders over $100 USD require a police report. 

Damaged

The issue must be filed with photos of the damaged package and item(s), no later than 15 days from when the order was marked delivered.