What are the Route package protection policies?Updated 5 months ago
Listed below is a brief summary of Route Shipping Protection coverage, but you can review the full policies here.
Lost or stuck in transit
Domestic: The issue must be filed between 7 and 30 days from the last shipping update.
International: The issue must be filed between 20 and 30 days from the last shipping update.
Stolen and marked as delivered
The issue must be filed between 5 and 15 days from when the order was marked delivered. Stolen orders over $100 USD require a police report.
The issue must be filed with photos of the damaged package and item(s), no later than 15 days from when the order was marked delivered.
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