Size Guide

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Returns & Exchanges

Shipping

Account

Connected Apparel 

<p><span id="isPasted" style="color: rgb(0, 0, 0); font-family: Futura, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If the actual item is damaged upon arrival but the box is not, please do reach out to us as we would never want you to have a defective garment! Please make sure to take a photo of your defective item and the package it arrived in when reaching out. You can submit this claim via our returns portal at <a href="//connectedapparel.com/returns">connectedapparel.com/returns</a> or email us at hi@connectedapparel.com.</span></p>

If the actual item is damaged upon arrival but the box is not, please do reach out to us as we would never want you to have a defective garment! Please make sure to take a photo of your defective item and the package it arrived in when reaching out.

My garment was damaged but I didn’t purchase shipping protection at check out. What should I do?

Shipping Protection

I forgot my password.

I requested a password reset link but don't have an email in my inbox.

How do I change my account information?

Can I delete my account?

What sizes do you carry?

Does Connected Apparel run true to size?

How do I know what size I should order?

You're out of the size I want. Will you ever get it back in stock?

Sizing

Can I change my order after it has been placed?

I put in the wrong shipping information! What do I do?

I need to cancel my order.

I received a different item than what I purchased.

I received an item that was damaged or defective.

Do you offer gift receipts?

Orders

Where do you ship to?

Do you ship internationally?

How much does U.S. shipping cost?

How much does international shipping cost?

How long will it be before my order ships out?

How long does it take for international orders to arrive?

When will I receive my order?

Where can I find tracking information?

Can I ship to an address other than my own?

Do you deliver to PO Boxes?

I paid for expedited shipping, but my order arrived late. What now?

Do you offer expedited shipping on international orders?

Do you offer shipping protection?

Do you offer shipping protection on international orders?

What is shipping protection?

How do I file a claim?

I purchased shipping protection and my package was lost/damaged/stolen. How do I report an issue?

My package was lost/stolen and I didn’t purchase shipping protection at check out. What should I do?

What if my reported issue was denied?

What are the shipping protection policies?

How do I make a return?

How do I make an exchange?

What is your Return & Exchange Policy?

Can I return or exchange an item marked as FINAL SALE?

Is the shipping free for returns and exchanges?

I lost my shipping label. What do I do?

How long will it take to process my return shipment?

How long will it take to process my exchange request?

What if my item(s) arrived damaged, defective or incorrect?

What forms of payment do you accept?

Is my credit card charged at the time I place my order?

Do you charge sales tax?

Should I save my payment details?

How do I use the PayPal payment option?

Do you offer gift cards?

Payment

How do I join the mailing list to hear about new products and promotions?

I didn’t receive my 25% Cash or Credit Back offer. Can you help me?

Can I use more than one promo code on my order?

I received my 25% Cash or Credit Back Offer! What can I use it on?

Can I use a promo code if I'm paying with a gift card?

I see you're running a sale now. Can pricing be adjusted on an order I recently placed?

Do you have a discount code I can use?

Sales & Promotions

What does Buy Now, Pay Later (BNPL) mean?

Can anyone shop with Afterpay, Shop Pay or Zip Pay?

What products are not eligible for purchase using Afterpay, Shop Pay or Zip Pay?

What Is Afterpay?

How do I use Afterpay?

Is there a limit to how much I can spend on a single transaction with Afterpay?

How does Afterpay’s payment schedule work?

When will my items be delivered if I use Afterpay?

How do I return or exchange an item purchased using Afterpay?

Where can I find out more about Afterpay?

Where can I find common questions about payments?

What is Shop Pay Installments?

Is there a limit to how much I can spend on a single transaction with Shop Pay?

How do I use Shop Pay?

When will my payments be deducted from Shop Pay Installments?

When will my items be delivered if I use Shop Pay Installments?

How do I return or exchange an item purchased using Shop Pay Installments?

Where can I find out more about Shop Pay and the Installments offering?

What is Zip Pay?

Is there a limit to how much I can spend on a single transaction with Zip?

How do I use Zip Pay?

How do I return or exchange an item purchased using Zip Pay?

Where can I find out more about Zip Pay?

Buy now, pay later

What are your holiday hours?

How long will it be before my order ships out during the holidays?

If I place an order on one of the days that your office is closed, when will it ship?

What is the deadline to place an order so I receive it by Christmas?

Holiday FAQ

What is the connection rewards?

How do I sign up for Connected Rewards?

I already have a connected apparel account. Do I need to create a new one to join the connection rewards?

I have two separate accounts. How do I merge them?

How do I earn points?

How do I enter my birth date so I can get birthday points?

Where do I see my points, rewards and benefits?

How many points do I get per purchase?

How do I make sure my purchases count for the Connection Rewards points?

I forgot to sign in. Can I register points after a purchase?

How long does it take for my points to show up?

How long are my points valid for?

How do I turn my points into rewards?

How do I use my rewards?

Whoops, I didn't mean to redeem my points! Can I get them back?

Can I get two rewards for one transaction?

Can I combine a discount promo code and a reward for one transaction?

Will I get my reward back if I return my order?

How do I sign into my account?

I forgot my password. What do I do now?

I DON'T LIVE IN THE UNITED STATES. CAN I STILL SIGN UP?

CAN I DELETE MY ACCOUNT?

Connected Rewards

Does Connected Apparel make jewelry?

Where is the jewelry you offer shipped from?

Will the jewelry I purchased arrive in the same box as my clothing purchase?

How much does shipping cost for jewelry?

Can I return jewelry?

How do I return jewelry purchased through Connected Apparel?

How do I care for my jewelry?

Jewelry

My garment was damaged but I didn’t purchase shipping protection at check out. What should I do?Updated a year ago