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I purchased shipping protection and my package was lost/damaged/stolen. How do I report an issue?Updated a year ago

You can report an issue through our claims portal here or at Please make sure to have the email you used to purchase and your order number handy. We'll be to assist you with any questions you may have! If we still have the item in stock, we will send you a new one as soon as possible. If we no longer have the item in stock, we will provide you with a refund on your purchase.

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