I purchased Route protection and my package was lost/damaged/stolen. How do I report an issue?Updated 5 months ago
You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Please make sure to have the email you used to purchase and your order number handy. Their team is ready to assist you with any questions you may have! If we still have the item in stock, we will send you a new one as soon as possible. If we no longer have the item in stock, Route will provide you with a refund on your purchase.
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