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Shipping Protection

Connected Apparel offers this premium service for US orders in the event your purchase is damaged, stolen, or lost during transit.

Do you offer shipping protection?

Yes! Shipping protection is available on US orders only and will automatically be added to your shopping bag. You can always opt out by deselecting the product in your bag. The cost of shipping protection is 2.5% of the total order or $0.95, whicheve

Do you offer shipping protection on international orders?

Unfortunately, due to the cost of duties, taxes and international shipping, we're not able to offer shipping protection.

What is shipping protection?

Shipping protection at checkout helps cover package loss, theft or damage. If on the off chance something happens to your package, you’ll be able to self-resolve the issues in seconds through our claims portal here.

How do I file a claim?

Filing a claim is easy! Simply go to our claims page here or at Make sure to have your your email address and order number handy. From there, follow the steps to submit a claim and someone

I purchased shipping protection and my package was lost/damaged/stolen. How do I report an issue?

You can report an issue through our claims portal here or at Please make sure to have the email you used to purchase and your order number handy. We'll be to assist you with any questions

My package was lost/stolen and I didn’t purchase shipping protection at check out. What should I do?

If you decided not to purchase shipping protection at check out, unfortunately we are not able to refund you. Once a package leaves our facility, we are not responsible for what happens to the package.

My garment was damaged but I didn’t purchase shipping protection at check out. What should I do?

If the actual item is damaged upon arrival but the box is not, please do reach out to us as we would never want you to have a defective garment! Please make sure to take a photo of your defective item and the package it arrived in when reaching out.

What if my reported issue was denied?

In order for the reported issue to be approved, it must be stolen, lost, or damaged and be submitted within 30 days. If you feel there has been a mistake, please reach out to us at [email protected]

What are the shipping protection policies?

Lost or stuck in transit. Domestic: The issue must be filed between 7 and 30 days from the last shipping update. International: The issue must be filed between 20 and 30 days from the last shipping update. Stolen and marked as delivered. The issue mu