Shipping insurance is provided through our partners at Route.
Yes, we do! Shipping insurance is provided through our partners at Route. Route will automatically add shipping insurance to your shopping bag. The cost of insurance is $0.98 for all orders under $100. Any order over $100 will have insurance calculat
Route is our insurance provider. With route, you are given access to buyer protection at checkout that covers product loss, theft or damage. If on the off chance something happens to your package, you’ll be able to self-resolve the issues in seconds
You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com. Please make sure to have the email you used to purchase and your order num
If you decided not to purchase shipping protection at check out, unfortunately we are not able to refund you. Once a package leaves our facility, we are not responsible for what happens to the package.
If the actual item is damaged upon arrival but the box is not, please do reach out to us as we would never want you to have a defective garment! Please make sure to take a photo of your defective item and the package it arrived in when reaching out.
Not only can you report an issue with Route by going to claims.route.com, but you can also check the status of your issue there. Simply enter the email address you used at checkout along with your order number and Route will provide you an update on
In order for the reported issue to be approved, it must be stolen, lost, or damaged and be within their designated timeframes. If you feel there has been a mistake, please reply to the email you received from Route.
Listed below is a brief summary of Route Shipping Protection coverage, but you can review the full policies here. Lost or stuck in transit. Domestic: The issue must be filed between 7 and 30 days from the last shipping update. International: The issu
