Connected Apparel offers this premium service for US orders in the event your purchase is damaged, stolen, or lost during transit.
Yes! Shipping protection is available on US orders only and will automatically be added to your shopping bag. You can always opt out by deselecting the product in your bag. The cost of shipping protection is 2.5% of the total order or $0.95, whicheve
Unfortunately, due to the cost of duties, taxes and international shipping, we're not able to offer shipping protection.
Shipping protection at checkout helps cover package loss, theft or damage. If on the off chance something happens to your package, you’ll be able to self-resolve the issues in seconds through our claims portal here.
Filing a claim is easy! Simply go to our claims page here or at https://connectedapparel.com/pages/shipping-protection-claim. Make sure to have your your email address and order number handy. From there, follow the steps to submit a claim and someone
You can report an issue through our claims portal here or at https://connectedapparel.com/pages/navidium-protection-claim. Please make sure to have the email you used to purchase and your order number handy. We'll be to assist you with any questions
If you decided not to purchase shipping protection at check out, unfortunately we are not able to refund you. Once a package leaves our facility, we are not responsible for what happens to the package.
If the actual item is damaged upon arrival but the box is not, please do reach out to us as we would never want you to have a defective garment! Please make sure to take a photo of your defective item and the package it arrived in when reaching out.
In order for the reported issue to be approved, it must be stolen, lost, or damaged and be submitted within 30 days. If you feel there has been a mistake, please reach out to us at [email protected]
Lost or stuck in transit. Domestic: The issue must be filed between 7 and 30 days from the last shipping update. International: The issue must be filed between 20 and 30 days from the last shipping update. Stolen and marked as delivered. The issue mu